Terms & Conditions

Last Updated: 1 September 2026

Welcome to Claire Change Nutrition (www.clairechangenutrition.com). These Terms and Conditions ("Terms") govern the professional relationship between Claire Change Nutrition ("Practitioner", "we", "us", or "our") and the client ("Client", "you", or "your") across all consultations, individual programmes, workshops, and other services.

We provide services to clients residing in France and the United Kingdom. By booking a consultation, purchasing a programme, or using our services, you agree to be bound by these Terms. Please read them carefully alongside our Privacy Policy.

1. Professional Governance & Scope of Practice

1.1 Scope of Practice (BANT & CNHC Standards)

The Practitioner is a registered Nutritional Therapist operating in accordance with the professional codes of conduct, performance, and ethics established by:

BANT (British Association for Nutrition and Lifestyle Medicine)
CNHC (Complementary and Natural Healthcare Council)

1.2 Non-Medical Disclaimer

Not Medical Practice: Nutritional Therapy and lifestyle consulting are non-invasive, supportive disciplines designed to optimize overall health, diet, and lifestyle. They are not a substitute for professional medical diagnosis, treatment, or care by a Doctor or Registered Medical Practitioner/GP.
No Medical Diagnosis: We do not diagnose, treat, or claim to cure medical conditions.
Red Flag Symptoms & Doctor Supervision: If you identify or present with uninvestigated 'red flag' medical symptoms, we will advise you to consult your Doctor or Registered Medical Practitioner. You must never alter or discontinue doctor-prescribed medications, medical treatments, or clinical monitoring without direct medical supervision.
Emergency Care: Our services are not suitable for medical emergencies. In an emergency, contact your local emergency services (e.g., 112 in France/EU or 999 in the UK) or attend a hospital emergency department immediately.

1.3 Clients Under 18 Years of Age

A parent or legal guardian must attend the initial consultation and all future appointments for clients under the age of 18, unless alternative arrangements are expressly agreed in advance in writing. The Practitioner reserves the right to require a parent or guardian's attendance at any session.

2. Practice Details

Practice Identity & Trading Names:
Claire Change Nutrition is a trading name operated by Claire Hansen. The names Claire Change Nutrition and Claire Hansen Change Nutrition refer to the same individual business entity and practitioner, and may be used interchangeably across our website, booking pages, consultation agreements, and communications.
Contact Email: [email protected]
Website: www.clairechangenutrition.com
Service Availability: Consultations are offered in-clinic in France and online for clients residing in France and the United Kingdom.

3. Services, Bookings & Payment Terms

3.1 Discovery Call

Description: A complimentary 15-minute introductory call via Google Meet to discuss health concerns and goals.
Fee: Free.
Cancellation/Rescheduling: Courtesy notification via email or calendar link is appreciated if you cannot attend.

3.2 Initial Consultation (In-Clinic)

Description: 1-hour in-person consultation followed by a 15-minute Progress Call (~2 weeks later) to review implementation and answer questions. In-clinic consultations are the preferred format for initial appointments.
Scheduling Progress Calls: The included Progress Call is scheduled at the conclusion of your initial consultation, tailored to client availability.
Personalised Recommendations: Following an Initial Consultation, the Practitioner may provide a summary or outline of personalized nutrition and lifestyle recommendations at their discretion.
Total Price: €95 (includes Progress Call).
Payment Terms: A non-refundable €30 deposit is required upon booking to confirm your appointment. The remaining balance is payable at the clinic visit via cash, card, or contactless payment.

3.3 Initial Consultation (Online)

Description: 1-hour online consultation via Google Meet followed by a 15-minute Progress Call (~2 weeks later). Online slots are available on Mondays or upon direct request.
Scheduling Progress Calls: The included Progress Call is scheduled at the conclusion of your initial consultation, tailored to client availability.
Personalised Recommendations: Following an Initial Consultation, the Practitioner may provide a summary or outline of personalized nutrition and lifestyle recommendations at their discretion.
Total Price: €95 (includes Progress Call).
Payment Terms: Full payment (€95) is required upon booking to confirm your appointment.

3.4 Progress Call (Included with Initial Consultation)

Description: A 15-minute review call designed to evaluate implementation, answer questions, and refine next steps.
Eligibility: Reserved strictly for clients who have completed an Initial Consultation.
Fee: Included in the Initial Consultation fee (€95). (Note: Group programmes do not include individual progress calls).

3.5 Progress Call (Extra / Standalone)

Description: 15-minute review call for existing clients requiring brief additional guidance.
Eligibility: Strictly available to clients who have completed their Initial Consultation, free Progress Call, and a Follow-up Consultation. (Clients enrolled in an Individual Programme do not book this option, as support is covered under their overall package fee).
Total Price: €20.
Payment Terms: Full payment (€20) required upon booking (non-refundable).

3.6 Follow-up Consultation (Online)

Description: 45-minute online consultation for existing clients to review progress, evaluate test results, and refine health strategies.
Eligibility: Reserved for existing clients who have completed an Initial Consultation within the last 6 months. (If >6 months, an Initial Consultation is required).
Total Price: €60.
Payment Terms: Full payment (€60) required upon booking.

3.7 Follow-up Consultation (In-Clinic)

Description: 45-minute in-clinic consultation for existing clients to review progress, evaluate test results, and refine health strategies.
Availability: Subject to clinic slot availability and provided upon direct request.
Eligibility: Reserved for existing clients who have completed an Initial Consultation within the last 6 months. (If >6 months, an Initial Consultation is required).
Total Price: €60.
Payment Terms: Full payment (€60) required upon booking.

3.8 Direct Bookings & Stripe Payment Links

Where an appointment is scheduled directly on your behalf by the Practitioner, a calendar confirmation containing a secure Stripe payment link will be sent to your email. Payment is required upon receipt or strictly within twenty-four (24) hours of the booking being created. If payment is not completed within 24 hours, the provisional appointment may be cancelled and reallocated.

3.9 Tax & VAT Status

All listed prices are stated in Euros (€) and are currently exempt from VAT under the small business tax exemption scheme (e.g., Franchise en base de TVA under Article 293 B of the French General Tax Code / UK VAT Threshold Exemption). We reserve the right to adjust prices or apply applicable VAT if required by changes in statutory tax thresholds or legislation in the future.

4. Cancellation, Rescheduling & Refund Policy

4.1 Summary of Cancellation Rules

Service Type

Initial Consultation (Clinic)

Initial Consultation (Online)

Follow-up Consultation (Clinic & Online)

Progress Call (Included)

Progress Call (Extra €20)

Notice Provided

> 48 Hours Notice

< 48 Hours Notice

> 48 Hours Notice

< 48 Hours Notice

> 48 Hours Notice

< 48 Hours Notice

> 24 Hours Notice requested

Any Time Notice

Rescheduling Terms

Free reschedule (deposit transferred).

1 reschedule permitted.

Free reschedule (payment transferred).

1 reschedule permitted.

Free reschedule (payment transferred).

1 reschedule permitted.

Free reschedule via calendar link.

Free reschedule via confirmation email link.

Refund / Fee Terms

Deposit refunded minus €3.00 processing fee.

Deposit is non-refundable.

Full refund minus €3.00 processing fee.

€30 late cancellation fee applies (remaining balance refunded).

Full refund minus €3.00 processing fee.

€30 late cancellation fee applies (remaining balance refunded).

Courtesy policy (no cash value).

Payment is non-refundable.

4.2 Last-Minute Requests & Emergency Changes

Automated rescheduling closes the day before your appointment. If an unexpected emergency arises within this window, email [email protected]. Same-day time changes are exceptional, strictly subject to schedule availability, and not guaranteed.

4.3 No-Shows & Lateness

Lateness: If you arrive late to an in-clinic or online session, the consultation will finish at the scheduled time. The full session fee remains payable.
No-Shows: Failing to attend a scheduled appointment without prior notice constitutes a "no-show". No-shows forfeit all paid fees/deposits and cannot be rescheduled without booking a new slot.

4.4 Practitioner Cancellations

If we must cancel or reschedule your session due to emergency or illness, we will provide as much notice as possible and offer an immediate priority reschedule or a 100% full refund (without deducting processing fees).

5. Individual Programmes (Packages)

Individual Programmes are multi-consultation packages delivered over a defined timeframe (e.g., 12 weeks) at a package rate.

Billing & Structure: Programme details, payment schedules, and specific milestone reviews will be outlined in a client agreement prior to enrolment. Payment plans involve higher initial payments to cover the intensive setup phase.
Cancellation: Due to reserved practitioner capacity and discounted package rates, programmes are non-refundable once the initial consultation or programme materials have been delivered.

6. Group Educational Programmes & Workshops

Structure & Support: Group programmes provide structured education over a defined timeframe. Support is provided on a collective basis (e.g., live group Q&A calls, group workshops, or community forum access) as specified in the programme syllabus. Individual 1:1 progress calls are not included in group programmes unless explicitly purchased as an additional service.
Peer Confidentiality: Group participants must respect the privacy of fellow members and keep all personal health details and discussions shared within group sessions or community channels strictly confidential.
Refund Terms: Group programme bookings are non-refundable once live sessions or course materials have commenced.

7. Client Registration & Consultation Preparation

To ensure safe and effective care, clients must complete the following registration and preparation requirements prior to their consultation:

7.1 Health Questionnaire

Deadline: Must be submitted at least 24 hours prior to your scheduled appointment (or as soon as possible if booked at short notice).
Accuracy: You agree to provide accurate details regarding your health history, medical diagnoses, medications, supplements, and lifestyle habits.
Progress Saving: Forms completed while signed into a Google account save automatically.

7.2 Food Diary Requirements

Deadline: Must be submitted at least 24 hours prior to your Initial Consultation.
Logging Rules:
Bookings >3 days in advance: Log 2 days (1 weekday + 1 weekend day). If your diet recently changed, also log 1 day of your previous typical diet.
Short-Notice Bookings: Complete a 24-hour diet recall as soon as possible.
Guidelines: Record meals in real time; maintain typical eating habits; specify portion sizes, snacks, water, condiments, and note post-meal symptoms (30 mins–2 hours).

7.3 Submission Methods & Document Security

Documents may be submitted via our secure online web form, file upload (requires Google sign-in), or by emailing photos/files to [email protected].
GDPR Security Notice: Standard email attachments are unencrypted. To protect sensitive health data, please send password-protected files (sending the password separately) or request a secure upload link.

7.4 Consultations for Clients Under 18

For any client under 18 years of age, a parent or legal guardian must attend the initial consultation and all subsequent appointments, unless alternative arrangements have been agreed in advance with the Practitioner. The Practitioner reserves the right to require a guardian's presence at any consultation.

8. Ongoing Service Terms & Validity Period

8.1 Ongoing Agreement Validity

The Terms & Conditions, Scope of Practice, and Explicit Health Data Processing Consent agreed to prior to your Initial Consultation remain valid for all subsequent follow-up sessions, packages, or services booked within six (6) months of your previous session.

8.2 Inactivity Period (> 6 Months)

If more than six (6) months elapse since your last consultation, you are classified as a returning client and must book an Initial Consultation, submit an updated Health Questionnaire, and re-confirm your consents.

8.3 Duty to Report Health Changes

It is your responsibility to inform the Practitioner of any changes in your medical status, diagnoses, pregnancy, or prescribed medications between consultations.

9. Functional Testing & Dietary Supplements

Optional Tools: Functional laboratory tests and professional-grade dietary supplements may be suggested to support your health goals. These are completely optional.
Third-Party Expenses: Functional tests and dietary supplements are not included in consultation fees and represent separate third-party costs.

10. Intellectual Property Rights

All educational materials, meal plans, recipes, guides, worksheets, PDFs, and website content provided by Claire Change Nutrition remain our exclusive intellectual property. Clients are granted a personal, non-exclusive license for personal use only and may not reproduce, redistribute, or publish materials for commercial purposes.

11. Data Protection, Privacy & Communications

11.1 GDPR Compliance

All personal data, clinical notes, and health records are processed confidentially in strict compliance with GDPR (incorporating EU GDPR and UK GDPR) and BANT/CNHC professional codes. Clinical notes are retained for a minimum of 8 years in accordance with legal and insurance standards. Full details are available in our Privacy Policy.

11.2 Marketing Communications

We will only send newsletter updates or marketing emails if you explicitly opt-in. You can unsubscribe at any time via the link in any email footer.

11.3 Client Reviews and Testimonials

Permission and License: By submitting a testimonial, review, or feedback (whether via email, health questionnaire, feedback form, or public review platform), you grant Claire Change Nutrition a non-exclusive, royalty-free license to use, publish, and share this feedback on our website, social media channels, and marketing materials for educational and promotional purposes.
Anonymity and Health Privacy: We respect your medical privacy. Unless you explicitly consent in writing to use your full name, all testimonials published on our platforms will be anonymized (e.g., using first name only, initials, or general age/location details) to protect your health data privacy under GDPR.
Editorial Rights: We reserve the right to edit testimonials for length, spelling, or formatting clarity, provided the original meaning and authenticity of your review are preserved.
Authenticity: All testimonials displayed reflect genuine, unpaid experiences of individual clients. Health outcomes vary from person to person, and testimonials do not constitute a guarantee of specific results.
Withdrawal: You may request the removal or update of your testimonial from our website or future marketing materials at any time by emailing [email protected].

12. Disclaimers & Limitation of Liability

No Guarantee of Results: Health outcomes depend on individual genetics, medical history, compliance, and lifestyle factors; specific results cannot be guaranteed.
Limitation of Liability: To the maximum extent permitted by law, our total financial liability arising out of any service or product shall be strictly capped at the total amount paid by the Client for the specific consultation or service in question.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of France (and applicable European Union consumer frameworks governing online service delivery), without prejudice to mandatory protective provisions under client consumer law in the United Kingdom or other client countries of residence.